Unifying Diabetes Care Across Clinics: A Custom Patient Registry for a Private Saudi Healthcare Network
A growing network of diabetes clinics in Saudi Arabia struggled with siloed data, inconsistent follow-up tracking, and slow reporting for payers. Bioteknika delivered a centralized, bilingual patient registry solution that integrated lab systems, streamlined follow-up workflows, and enabled data-driven decision-making across sites—dramatically improving clinical performance and payer reporting efficiency.
Client Overview
- Region: Saudi Arabia (Riyadh & Jeddah)
- Organization Type: Private SME – Specialized Diabetes Clinic Network
- Sites Covered: 5 outpatient centers with shared ownership and clinical oversight
- Primary Objective: Improve patient follow-up, glycemic control tracking, and insurer-facing reporting
The Challenge
The client operated five high-volume diabetes clinics with strong clinician teams—but no central system to track outcomes or standardize patient management.
Each clinic ran on a different EHR or used spreadsheets for case tracking. Care teams had no visibility into follow-up adherence, long-term HbA1c trends, or treatment outcomes across sites.
Operational pain points:
- No cohort-level visibility or registry reports
- Manual reconciliation of lab data and visits
- Missed insurer reporting deadlines
- Inconsistent templates for follow-ups and assessments
- Low patient engagement between visits
The Solution
Bioteknika designed and deployed a cloud-based diabetes-specific patient registry tailored for multi-site use, with embedded reporting logic and bilingual usability.
Key features:
- Centralized patient tracking with cohort segmentation (T1DM, T2DM, gestational)
- HL7 integration with external lab systems for auto-imported HbA1c, fasting glucose, lipids
- Arabic and English interfaces for both clinicians and diabetes educators
- Appointment flagging and follow-up reminders built into care plans
- Dashboard views by site, physician, and program KPI
- Insurer report builder with ICD-10 validation and performance summaries
Results After 8 Months
Client Feedback
“It used to take us a week just to consolidate numbers for one payer. Now we manage population health daily—and with full visibility.”
— Operations Lead, Diabetes Clinic Network
Strategic Value
- Improved payer negotiations through data-backed quality reporting
- Strengthened patient outcomes with fewer missed assessments
- Laid the groundwork for a national registry collaboration proposal
