Case Study: Improving Chronic Disease Monitoring Through Centralized Care Plans
Managing diabetes and hypertension isn’t just about prescriptions—it’s about timely follow-ups, personalized plans, and tracking outcomes. In this case study, discover how a Jeddah clinic used Bioteknika’s patient care management tools to boost testing compliance, medication adherence, and internal coordination—transforming chronic care with measurable results.
Client Profile
A private diabetes and hypertension care center in Jeddah, managing over 2,000 active patients with a mix of walk-in and scheduled visits.
The Challenge
The clinic faced persistent issues in managing chronic care effectively:
- Missed follow-ups were common—many patients returned only when complications flared up.
- Medication adherence was inconsistent, and staff lacked visibility into patient status between visits.
- There was no standardized care plan, which made handoffs between doctors, nurses, and educators disjointed.
Despite having a competent clinical team, patient outcomes were being affected by fragmented tracking and manual care coordination.
Our Approach
Bioteknika deployed a tailored Patient Care Management solution with:
- Centralized Care Plan Templates aligned with clinical guidelines (e.g. ADA for diabetes)
- Medication Monitoring Dashboards to track prescription status and adherence notes
- Follow-Up Alerts auto-generated based on plan milestones or vitals logged
- Patient Communication Tools to share lifestyle reminders and check-in messages in Arabic
The care team was trained to personalize plans during visits and update progress in real time across shifts.
The Results (after 3 months)
- HbA1c testing compliance improved by 38% (patients tested within recommended intervals)
- Follow-up visit completion increased by 31%
- Medication adherence notes became available for 82% of active patients, vs. 40% earlier
- Staff coordination improved, with fewer internal handoff errors
“Before, we relied too much on memory and manual logs. Now we know who needs attention and when—it’s all in one place.”
— Head Nurse, Jeddah Care Center
