Case Study: Coordinating Post-Surgery Follow-Up in a Multi-Department Hospital
Surgical recovery doesn’t end at discharge—but in many hospitals, coordination between surgery, rehab, and outpatient care remains disjointed. In this case study, explore how a hospital in Dammam used Bioteknika’s patient care management tools to centralize care plans, improve handovers, and reduce avoidable readmissions across departments.
Client Profile
A 150-bed surgical hospital in Dammam offering orthopedics, general surgery, urology, and physiotherapy. The hospital performs 300–350 surgeries per month, with patients requiring follow-ups across departments.
The Challenge
The hospital lacked a unified way to manage post-operative care after discharge. Key issues included:
- Fragmented communication between surgery, physiotherapy, and outpatient departments
- Missed follow-up appointments, leading to delayed rehab and preventable readmissions
- Manual handovers between teams resulted in incomplete documentation and patient confusion
While each department used internal systems, there was no shared care coordination platform.
Our Approach
Bioteknika implemented a multi-user Patient Care Management system configured for cross-department coordination:
- Shared Care Plans for each surgical case, accessible by surgeons, nurses, and physiotherapists
- Role-Based Access with audit trails to ensure secure, accountable updates
- Automated Follow-Up Scheduling triggered based on surgery type and recovery timelines
- Outcome Tracking tied to post-op goals such as pain scores and range-of-motion targets
Custom workflows were built for orthopedic and general surgery discharge protocols.
The Results (within 10 weeks)
- Post-op follow-up adherence improved to 78%, up from 54%
- Average time to physio onboarding dropped by 3.5 days
- Readmission rate for post-surgical infections fell by 22%
- Internal communication improved, with all departments accessing a shared care timeline
“Everyone—from surgeon to physio—can now see the same care path. It’s made recovery predictable, not reactive.”
— Chief Operating Officer, Dammam Surgical Hospital
